The Change Mariner

Indian Outsourcers Move Up Value Chain

InfoWorld:

Although some American executives have begun to express reservations about offshore outsourcing, confidence abounds here as Indian technology leaders see burgeoning demand for increasingly sophisticated services.

"It's unlikely that anything can go wrong for the Indian outsourcing industry," said Ravi Ramu, CFO of MphasiS BFL Group, a Bangalore software services and BPO company. "There is no competition for India at present, as countries like the Philippines and China cannot scale to offer the large number of skilled, English-speaking people that we have in India."

Indian outsourcers say they are moving up the value curve, from primarily software coding and maintenance to new areas such as IT consulting, systems integration, infrastructure management, package implementation, and product development.