The Change Mariner

Delta Air Lines Triples Kiosk use in 2003

thewisemarketer.com:

More than 20 million customers have chosen to use the Delta Air Lines self-service kiosks to check-in for their flights during 2003, almost tripling the kiosks' usage from 2002's total of 7.4 million kiosk check-ins.

According to Delta, two million customers a month are now using the airline's 850 kiosks to check-in, check baggage, change flights, and perform other self-service activities. "I'm delighted - but not surprised - that so many of our customers are choosing self-service kiosks as their preferred check-in method," said Rich Cordell, senior vice president of airport customer service for Delta.

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