The Change Mariner

More Companies Are Routing Calls via Internet

New York Times:

Internet telephony, as it is known, is no longer restricted to adventurous techies. The technology, based on software technology that enables the Internet to route traffic, has matured to the point that voice quality is virtually indistinguishable from that of a conventional phone call.

The systems are flexible, enabling calls to be routed through a company's internal data network, the public Internet or both. Besides major agencies like the Commerce Department, Internet telephony is being adopted by businesses, including JetBlue Airways and the bank holding company SouthTrust, based in Birmingham, Ala.

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